Latest Updates
Upstream ISP Maintenance
Posted by Joe S on 25 January 2021 12:37 PM

One of our network's upstream providers will be conducting maintenance near the Latham NY data center during the following day/time.

Start time: 12:00 AM EST 1/30/21
End time: 6:00 AM EST 1/30/21
Expected Outage/Downtime: 0 minutes

During this maintenance window, you should not experience any service interruptions thanks to our built in redundancy and multiple upstream providers. However, due to the complexity of the work, there are always risks of reconvergence or
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Power Maintenance to Redundant Core Router
Posted by Joe S on 20 January 2021 03:43 PM

Our engineering staff will be conducting a brief power maintenance on redundant core networking equipment. This will impact a single B power feed on a core router and core switch with redundant power supplies. Thanks to this power redundancy there will be no downtime, but we are notifying out of an abundance of caution due to any risks involved in making changes to core network gear.

Start time: 7:00 AM EST 1/21/2021
End time: 7:30 AM EST 1/21/2021
Expected Outage/Downtime:
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Annual Power and Battery Backup Maintenance [FOLLOW UP]
Posted by Joe S on 13 October 2020 10:07 AM

Wednesday October 28th 2020, representatives from Vertiv will be on site from 8 AM to 4 PM Eastern Time, completing the annual testing and preventative maintenance to power and battery backup systems in our Latham, NY Data Center. This process began last month but there are a few small items remaining to be completed, which have been scheduled accordingly.

During this time, there will be a brief period where our building will transfer to generator power. We do not anticipate any
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Upstream Provider Maintenance
Posted by Joe S on 01 October 2020 10:11 AM

One of our upstream providers will be conducting maintenance near our Latham NY facility during the following day/time.

Start time: 12:00 AM EST 10/6/2020
End time: 5:00 AM EST 10/6/2020
Expected Outage/Downtime: 0 minutes

During this maintenance window, you should not experience any service interruptions thanks to our built in redundancy and multiple upstream providers. However, due to the complexity of the work, there are always risks of reconvergence or unexpected
Read more


Annual Power and Battery Backup Maintenance [FOLLOW UP]
Posted by Joe S on 17 September 2020 07:55 PM

In accordance with the maintenance notification posted prior to our helpdesk technicians from the UPS manufacture, Vertiv, are on site today performing annual testing and preventative maintenance to power and battery backup systems. 

During this maintenance performed by the Vertiv technicians, a failed firmware update to our POD 3 UPS power modules has disabled redundancy features. The system remains in bypass mode while we await replacement parts to resolve the problem. These parts
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