News
Battery Backup Maintenance
Posted by Joe S on 16 January 2018 11:44 AM

January 16th at 8 AM EST representatives from Vertiv, formally Emerson Network Power, will be performing a software update to power and battery backup systems in our Latham NY Data Center. POD's one through three.

There will be a brief period where our building will transfer to generator power. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there is always a small chance of interruption stemming from causes outside of
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Network Maintenance - Latham NY
Posted by Joe S on 03 January 2018 05:06 PM

Due to our commitment to better serve you, we will be conducting maintenance on services to upgrade our capacity, infrastructure, as well as perform vital security patches and updates to core network equipment in our Latham NY facility.

Start time: 12:00 AM (local time) 1/9/2018
End time: 6:00 AM (local time) 1/9/2018
Expected Outage/Downtime: 0 minutes

During this maintenance window, you may experience one or more brief interruptions in service while we complete the
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Annual Power and Battery Backup Maintenance
Posted by Joe S on 21 December 2017 12:26 PM

December 27th 8 AM EST through December 28th 5 PM EST representatives from Vertiv, formally Emerson Network Power, will be performing our annual testing and preventative maintenance to power and battery backup systems in our Latham NY Data Center. POD's one through three.

During this time, there will be brief periods where our building will transfer to generator power. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there
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Planned Network Maintenance, Los Angeles, CA
Posted by Joe S on 15 December 2017 08:54 AM

As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. We will be performing maintenance on the California network during this pre-scheduled maintenance window:

Start time: 12:00 AM (local time) 12/17/17
End time: 06:00 AM (local time) 12/17/17
Potential Outage/Downtime: 45-60 minutes

Only customers receiving service from the Los Angeles, CA datacenter will be affected by this maintenance. The New York
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Pod III : Rack Power Event - Emerson Power Systems
Posted by Adam W on 14 December 2017 11:49 AM

Greetings: at 11:30 am a breaker trip in POD III disrupted service to multiple racks, the issue has been restored and is currently being investigated by Emerson Power systems - We will update with additional details.

 

Any client that was impacted has already been restored fully, those due to server reboot may see a slight delay.  Clients utilizing A+B power were not impacted - though may of seen power shift from 1 power supply to another on their equipment. 
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Routine Backup Power Test - Los Angeles, CA
Posted by Joe S on 11 December 2017 11:58 AM

A routine power transfer test will occur on 12/17/2017 at 5:00 am pacific until 6:00 am pacific at our Los Angeles, CA data center. During this time, we will be testing our systems to verify that the load is successfully transferred to our backup generators by the Automatic Transfer Switch (ATS).  Moreover, that the generators will carry the load for an extended period of time. This test to make sure we are fully prepared for an actual commercial power outage if one were to
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