Knowledgebase: Support > Shared Hosting > General
Cant view contents of a folder in FTP.
Posted by - NA -, Last modified by Randi O on 09 April 2016 01:50 PM

Why cant I view the contents of one of my folders in my FTP client?
Your client may be using PASV mode to connect to FTP. Disable PASV mode and reconnect.

If you are using filezilla FTP client then you can follow these steps to get Active mode to be default. (Based on FileZilla 3.2.1)

1. Open FileZilla
2. Click edit then settings
3. Click on FTP on left menu.
4. Choose Active Mode
5. Select Passive mode from left menu.
6. Choose the option for Fall back to "Active Mode".
7. Attempt to make the connection again and watch the connection succeed.

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