Knowledgebase: Support > Colocation > General
Does your service guarantee cover my hardware?
Posted by - NA -, Last modified by Jorge Blanco on 19 December 2016 02:59 PM

The TurnKey Colocation 100% Network Uptime (Service Level Agreement) covers your network connectivity, and not your hardware. If your hardware should have issues, you can ship replacement parts to us for installation, or we can ship the hardware back to you - but this does not provide for a refund on colocation hosting service. We highly recommend you use only the highest quality parts for your servers. TurnKey Internet offers Fully Managed Dedicated Servers that include 24 x 7 hardware replacement if you would rather not worry about the maintenance of owning your own hardware over time.

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