Knowledgebase: Support > Shared Hosting > CloudFlare
CloudFlare Troubleshooting
Posted by Sean Sullivan, Last modified by on 16 May 2012 12:49 PM

I activated CloudFlare, but do not see any statistics.

There are two main reasons why this would happen.

Reason #1) No traffic to subdomain

CloudFlare is enabled for a subdomain that does not get traffic. Through the hosting providers, CloudFlare can only protect traffic going to certain subdomains, specifically CNAMEs. If your traffic all goes to an A record like your root domain,, rather than, then even if you’ve enabled CloudFlare, the traffic is not passing through our network.

To resolve this issue, you can setup a redirect in your .htaccess file from the root domain to the ‘www’ subdomain. You will want to make sure the cloud is orange for the ‘www’ subdomain.

Reason #2) CloudFlare not turned on for subdomain

You have not turned CloudFlare on for the subdomain. CloudFlare ‘on’ is indicated by an orange cloud, rather than gray cloud. You want to toggle the cloud to orange in your control panel next to the subdomain.

You can easily test for #1 and #2 by running the following command in Terminal:


 You want to see an output with “” attached to it. If there is no ““ attached to the output, then traffic is not flowing through CloudFlare’s network.



The customer tried CloudFlare and has an issue. What should I do?

When a TurnKey Internet, Inc. customer enables CloudFlare, there should be no noticeable difference to their website. If the site is loading slowing after enabling CloudFlare or there is an error page, there is most likely a problem. First, the customer should disable CloudFlare by clicking the orange cloud so it becomes gray. Second, the TurnKey Internet, Inc. support team should contact CloudFlare’s support to resolve the issue.

In the Support Ticket to CloudFlare, include:

  • The domain
  • Details about the issue
  • Error page description



The Customer Cannot Access Their Website. They are seeing a:

502 Bad Gateway cloudflare-nginx Error Page

CloudFlare’s network is having an issue. We monitor for errors like these very closely. Our most up to date network system status is on our CloudFlareSys Twitter handle:!/search/cloudflaresys

CloudFlare runs 12 data centers and often issues are isolated to one server in one data center so even though some visitors are affected, other visitors around the world will not see the same error. Our Technical Operations team clears issues very quickly.

If a TurnKey Internet, Inc. user is seeing this type of error page, they can:

File a report to Turnkey's Support desk with the geographic location of where the error page was seen.

It is best if an output of a traceroute is included

Temporarily toggle CloudFlare to off (gray cloud)


My Website is Currently Unavailable Page

This error page appears when CloudFlare cannot connect to the origin server and CloudFlare does not have a copy of the website in its cache.

CloudFlare cannot connect to the origin server in two situations:


  1. The server is online, but something on the server is blocking CloudFlare’s requests. The most typical culprit is a firewall.
    If the origin server is online, but this error page is displaying, something is blocking CloudFlare’s requests. The most common cause is a firewall. The website owner should make sure all of CloudFlare’s IP addresses are whitelisted.
  2. The origin server is offline. 
    When the origin server goes offline, CloudFlare tries to serve a copy of the webpage from its cache. If CloudFlare does not have a copy in its cache, then this standard error page appears. The website owner should work with TurnKey Internet, Inc. to determine why their server is offline.


1004 Error – DNS is Still Propagating

If a TurnKey Internet, Inc. customer activates CloudFlare through the control panel and immediately visits their website, they may see a “DNS is Propagating” error page. This will not happen frequently. The issue should resolve itself within 5 to 10 minutes. If not, contact Turnkey Support.


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