Knowledgebase: Billing
Submitting a cancellation request
Posted by Randi O on 31 March 2016 02:52 PM


The following will guide you on how to submit a cancellation request for a TurnKey Internet product/service

Submitting cancellation request

  1. Login to your TurnKey Internet Client Area:
  2. Click on 'Services' from the menu bar
  3. Click the drop-down arrow on the blue 'View Details' button next to the Product/Service you would like to cancel.
  4. Select 'Request Cancellation'
  5. In the textbox, briefly describe your reason for cancellation.
  6. Select the appropriate Cancellation Type from the drop-down menu.
  7. Click on the 'Request Cancellation' button.

To cancel or elect not to renew any Product or Service the Customer must submit a cancellation request via the TurnKey Client Care Center (currently at This must submitted at least seven (7) calendar days prior to expiration of the current renewal term. To insure the privacy and security of both the Customer and TurnKey Internet, cancellation must be completed via the TurnKey Client Care Center only. Requests for cancellation via e-mail, telephone, fax, physical mail, helpdesk or any other means will not be processed. No refunds will be given, beyond the 30 day moneyback guarantee, for late cancellations. Cancellations requests made seven (7) or less days prior to expiration of current renewal term require that the current service invoice be paid.


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