Create Alerts within your Vision Helpdesk
Posted by Randi O on 31 March 2016 03:18 PM

The following will guide you on how to create alerts to notify you of tickets.

Create Alerts within your Vision Helpdesk

  1. Login to 
  2. In the upper right hand corner, you will see your username you used to login
    1. Click and select Alerts
    2. On the next screen, you will see Alerts, look all the way to the right and you will + Add
    3. Fill out required information
      1. Title: Name you want the alert to be
      2. Email Template: Select Alert Template
      3. Event: This allows you to select the Event you want to be notified for. Just select the event you want to be notified for
  • g. New tickets/Client Reply/Staff Reply etc.
  • Status: Enable
  • Display Order: Leave blank
  • Criteria: Leave as defaults
  1. Just click Add and the new alert has been created

 Upon creating this alert, you will be notified of incoming tickets and replies to tickets placed

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