Knowledgebase: Support > Shared Hosting > General
Why do I get a red "X" where my images are supposed to be?
Posted by - NA -, Last modified by Randi O on 09 April 2016 02:20 PM

Either the image was not uploaded and therefore does not exist on the server or your path to the image is incorrect. You may have put it in a different folder or named it using a capital but created a link to it using lowercase.

Our servers run on Linux and FreeBSD. They don't like spaces in filenames and they treat capitals and lowecase letters as completely different letters. it is best to name files in all lowercase.

You will see a red X whenever the server cannot find an image. Right click on the red X and choose Properties. This will show you the link to the image so you can track down the problem.


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