What can we help you with?

 Knowledgebase
Latest Updates
Orangeburg, NY Network Maintenance
Posted by Joe J on 26 February 2024 10:15 AM

Due to our commitment to better serve you, we will be conducting maintenance on core network services in our Orangeburg facility.


Start time: 7:00 AM Eastern Standard Time 02/27/2024
End time: 9:00 AM Eastern Standard Time 02/27/2024
Expected Outage/Downtime: 60 minutes


During this maintenance window, you may experience one or more brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, there are always risks of reconvergence


Read more

Annual UPS Preventative Maintenance - Albany, NY
Posted by Autumn M on 15 January 2024 09:33 AM

A maintenance window has been scheduled for Tuesday, January 16, 2024 from 8 AM to 5 PM EST. Representatives from Eaton will be performing annual testing and preventative maintenance to battery backup systems in our Albany New York Data Center.

During this time, there may be brief periods where our building will transfer to generator power. We do not anticipate any problems, issues or outages. However, there is always a small chance of interruption stemming from causes outside of our


Read more

Albany, NY Datacenter Annual Power and Battery Backup Maintenance
Posted by Joe J on 14 September 2023 07:52 AM

A maintenance window has been scheduled for Tuesday September 19th, 2023 to Thursday September 21st, 2023 from 8 AM to 5 PM EST. Representatives from Vertiv will be performing annual testing and preventative maintenance to power and battery backup systems in our Albany New York Data Center.

During this time, there will be brief periods where our building will transfer to generator power. We do not anticipate any problems, issues or outages. However, there is always a small chance


Read more

R1Soft Server Backup Upgrade
Posted by Jose A on 04 August 2023 04:23 PM

We have scheduled an upgrade of our R1Soft Server Backup (formerly Idera Server Backup or R1Soft CDP) platform software on cdp01.steadfast.net.  This upgrade will involve back-end changes only and will not affect the user interface.

This upgrade is being performed during the night and weekend because it is the lowest utilization period for the server.

Date: Friday, August 4, 2022
Start Time: 9:00 PM CST (UTC -6)
End Time: 4:00 AM CST (UTC -6)
Maintenance Scope: cdp01.steadfast.net


Read more

Helpdesk Software Update
Posted by Jose A on 28 July 2023 05:21 PM

Dear Valued Customer,  

We have scheduled an upgrade of our help desk software (https://support.colohouse.com) to maintain the latest features, security, and compliance for our customer portal. Date: Friday, August 4th, 2023. Start Time: 2023-08-04 8:00 PM EDT. End Time: 2023-08-04 9:00 PM EDT. The ability to submit tickets via email and website, as well as the ability to view existing tickets and knowledgebase articles, will be unavailable during parts of the maintenance. Any
Read more