News
Shared Hosting - Network Maintenance
Posted by Joe S on 16 April 2019 09:47 AM

Due to our commitment to better serve you, we will be conducting maintenance on our shared hosting network infrastructure to upgrade capacity and efficiency. Other services including colocation, cloud and dedicated or bare metal servers will NOT be impacted.

Start time: 7:00 AM (Eastern) 4/18/2019
End time: 7:30 AM (Eastern) 4/18/2019
Expected Outage/Downtime: 15 minutes

During this maintenance window, you may notice between 5 and 15 minutes of network interruption on
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Network Maintenance - Latham NY
Posted by Joe S on 11 April 2019 04:51 PM

Due to our commitment to better serve you, we will be conducting maintenance on core network services to upgrade our capacity, infrastructure, as well as perform vital security patches and updates in our Latham NY facility.

Start time: 7:00 AM (local time) 4/16/2019 and 4/18/2019
End time: 7:30 AM (local time) 4/16/2019 and 4/18/2019
Expected Outage/Downtime: 0 minutes

During this maintenance window, you may experience one or more brief interruptions in service
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Helpdesk Error: "Invalid username or password"
Posted by Joe S on 08 April 2019 12:28 PM

Due to a recent software upgrade of our helpdesk, some users are receiving an error "Invalid username or password" when attempting to view or create tickets through the billing system.

Our development team is working to resolve the problem. In the meantime, you can access or create tickets the following ways:

1.) Log into the helpdesk directly, our support team can provide you with a username and password for direct helpdesk access, not through the billing
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Network Maintenance - Latham NY - RESCHEDULED
Posted by Joe S on 04 January 2019 06:30 PM

One of our upstream providers will be conducting maintenance on services to upgrade their capacity, infrastructure, as well as perform vital security patches and updates to core network equipment. This maintenance previously scheduled for March 28th has been rescheduled to the following...

Start time: 7:00 AM (local time) 3/2/2019
End time: 7:30 AM (local time) 3/2/2019
Expected Outage/Downtime: 0 minutes

During this maintenance window, you may experience one
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Annual Power and Battery Backup Maintenance - RESCHEDULED
Posted by Joe S on 06 December 2018 11:05 AM
January 31st 9 AM EST through February 1st 5 PM EST representatives from Vertiv, formally Emerson Network Power, will be performing our annual testing and preventative maintenance to power and battery backup systems in our Latham NY Data Center.

During this time, there will be brief periods where our building will transfer to generator power. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there is always a small chance
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Shared Hosting Maintenance - Reminder
Posted by Joe S on 31 October 2018 10:50 AM

Due to our commitment to better serve you, our staff will be conducting maintenance on Shared/Reseller/SEO hosting infrastructure to perform vital security patches and updates. This maintenance only applies to shared web hosting services.

Start time: 7:30 PM (local time) 10/31/2018
End time: 9:00 PM (local time) 10/31/2018
Expected Outage/Downtime: 30 minutes

During this maintenance window, you may experience an interruption of up to 30 minutes on any HTTP/DNS/EMAIL
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