Planned Network Maintenance, Los Angeles, CA
Posted by Joe S on 15 December 2017 08:54 AM

As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. We will be performing maintenance on the California network during this pre-scheduled maintenance window:

Start time: 12:00 AM (local time) 12/17/17
End time: 06:00 AM (local time) 12/17/17
Potential Outage/Downtime: 45-60 minutes

Only customers receiving service from the Los Angeles, CA datacenter will be affected by this maintenance. The New York datacenter will NOT be impacted in any way. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

We appreciate your patience during this work and we will do everything possible to minimize any inconvenience to you. If you have any questions or concerns please do not hesitate to reach out to our support team. 

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