Helpdesk Error: "Invalid username or password"
Posted by Joe S on 08 April 2019 12:28 PM
Due to a recent software upgrade of our helpdesk, some users are receiving an error "Invalid username or password" when attempting to view or create tickets through the billing system.
Our development team is working to resolve the problem. In the meantime, you can access or create tickets the following ways:
1.) Log into the helpdesk directly, our support team can provide you with a username and password for direct helpdesk access, not through the billing system.
2.) Email or reply to email@example.com using your mail client, webmail, Outlook, etc.
3.) Click "Submit a Ticket" above on our helpdesk landing page, and contact our Sales team.