cPanel License Changes effective September 1st 2019
Posted by Joe S on 23 July 2019 07:55 AM
Sent via our billing system on July 17th 2019
Greetings from TurnKey Internet!
We are writing to inform you of important changes to your hosting account. cPanel, the makers of your web based server control panel software, a licensed product, was recently acquired by a venture capital firm, Oakley Capital. The same VC firm https://oakleycapital.com/ recently acquired ownership of similar industry software products including Plesk, WHMCS, and SolusVM. Shortly after taking ownership of Plesk and WHMCS, these companies announced new package structures including massive pricing increases, many of which impacted our customers.
As of September 1st 2019 Oakley Capital by way of cPanel’s executive team, are making similar changes to cPanel license costs and package structures. The below outlines in more detail the new plans and pricing for cPanel licenses offered by TurnKey Internet in accordance with our partner agreement, and as a result of changes made by cPanel and Oakley Capital.
While we do understand the inconvenience associated with these changes, we ask our customers to keep in mind that TurnKey Internet Inc. is a cPanel Partner only, and has no control over account limitations or price increases passed onto us, and other partners. TurnKey Internet provides licenses only as a convenience, typically below cost or bundled with services.
Dedicated / Bare Metal Servers
Effective September 1st 2019 all cPanel licenses provided by TurnKey Internet will be converted to either Cloud Admin or Metal Premier licenses, depending on your level of service – but your price will not change! Despite cPanel not honoring existing or old pricing, we will not ask our customers to absorb the massive cost increases cPanel has passed onto us.
Instead, all existing TurnKey Internet provided cPanel licenses will be grandfathered onto existing pricing (by TurnKey Internet, not by cPanel). Existing prices will be honored for existing customers and existing services. However, we will need to enforce cPanel’s new account limits, outlined above.
As the plans outlined above are limited to a maximum of 100 cPanel accounts, any customers requiring licenses for servers which exceed 100 accounts will have two options going forward:
These changes also apply to any customers with free included or bundled cPanel licenses. We will not be passing any additional costs onto our customers who currently have bundled licenses, but we will be enforcing cPanel’s new account limits. You may see changes to your invoice, in how your cPanel license is itemized, but if you do not currently pay for a cPanel license then the total cost you pay today will not change, or increase. Managed customers with bundled bundled licenses who require more accounts than the cPanel enforced limitations listed above will still need to make arrangements to purchase a higher tiered license prior to September 1st 2019.
We appreciate your understanding and continued patronage. We’ll be in touch again closer to September 1st to remind you of this upcoming change to your cPanel license.
(877) 539-4638 x105
TurnKey Internet Inc.